Frequently Asked Questions
Do you have questions related to customer service and order process for MERACRYL® Methacrylate Monomers?
If you have any complaints, please use our online complaint form or contact your Customer Service Representative.
Generally all ordered items are shipped. Only in exceptional cases a pick up of ordered items is possible. For further information about this topic, please contact your Customer Service / Business contact.
If you wish to cancel or change order details, please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions)
We process orders very quickly in order to ensure the fastest delivery possible. All orders are shipped according our order confirmation. However, arrival time can vary from product to product and from country to country. For detailed information, please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions)
If you receive any damaged goods, please notify us immediately after receipt. If possible, take pictures of the damaged items. We will investigate the incident and take any immediate measures to mitigate the issue.
The standard stabilization can be varied upon request. Please contact your business representative to discuss your needs here.
You can download our current ISO Certificate here.
Do you have questions about our MERACRYL® products?
MERACRYL®, Röhm's global trademark for methacrylate monomers, stands for high quality products, global comprehensive service and long lasting expertise.
Please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions)
In the unopened container standard stabilized MERACRYL® MMA, GMAA, i/n-BMA and HEMA/HPMA have a shelf life of 6 month and MAAmide has a shelf life of 3 months from date of delivery.
For detailed informationen, please contact your contact from customer service that is printed on your order confirmation and ask for technical data sheet. (Please see General Terms & Conditions)
The stability of (meth)acrylic monomers can only be guaranteed by appropriate storage. The products are usually stabilized in order to avoid undesired premature polymerization. The storage conditions must comply in detail with the guideline in our Cefic brochure here.
Röhm does not guarantee the performance of any MERACRYL® product if the shelf life has expired. Expired material should be analyzed before use. For a quick tests procedure, please contact your Business Representative here.